ICare Technician

Job Summary:

Reports Directly to the  Director of Operations. Provide Quality Assurance of ICRealtime Camera and Recorder products, prior to order fulfillment.  The Build Engineer will have hands-on time with nearly every product that is shipped to customers to ensure that their customer experience is excellent.

Basic job duties include but are not limited to:

• Maintaining an ‘excellent’ level of technical support for our customers. Candidates will demonstrate grace when interacting with customers while resolving technical problems that span a range of platforms and technologies (Surveillance Hardware / Software (Mobile and Desktop), TCP/IP Networking, Customer Provided Routers for SOHO, Web 

Technologies, etc)

• Assemble Recorders on a Daily Basis
• Updating cameras with the latest firmware available
• RMA Assistance Board changing repair of cameras when needed
• Nema Box assembling
• Troubleshooting / repairing defective Nema box returns
• Troubleshooting of DVRS, AVRS, NVRS, CAMERAS
• Providing assistance to Warehouse teams as needed in loading / unloading trucks, organizing and counting incoming inventory.
• Assist in maintaining B-Stock and Open Box Inventory
• Continuously learning updated industry and product knowledge regarding best practices and latest Practice!

Education/ Experience:

• Excellent written and verbal communication
• Strong phone contact handling skills and active listening.Ability to multi-task and context-switch effectively between different activities
• Flexible, team player, get-it-done personality
• Ability to organize and plan work independently
• Ability to work in a rapidly changing environment