ICare Technician

Pompano Beach, FL | Posted: 2021-06-10

Job Summary:

Reports Directly to the  Director of Operations. Provide Quality Assurance of ICRealtime Camera and Recorder products, prior to order fulfillment.  The Build Engineer will have hands-on time with nearly every product that is shipped to customers to ensure that their customer experience is excellent.

Basic job duties include but are not limited to:

  • Maintaining an ‘excellent’ level of technical support for our customers. Candidates will demonstrate grace when interacting with customers while resolving technical problems that span a range of platforms and technologies (Surveillance Hardware / Software (Mobile and Desktop), TCP/IP Networking, Customer Provided Routers for SOHO, Web 

Technologies, etc)

  • Assemble Recorders on a Daily Basis
  • Updating cameras with the latest firmware available
  • RMA Assistance Board changing repair of cameras when needed
  • Nema Box assembling
  • Troubleshooting / repairing defective Nema box returns
  • Troubleshooting of DVRS, AVRS, NVRS, CAMERAS
  • Providing assistance to Warehouse teams as needed in loading / unloading trucks, organizing and counting incoming inventory.
  • Assist in maintaining B-Stock and Open Box Inventory
  • Continuously learning updated industry and product knowledge regarding best practices and latest Practice!

Education/ Experience:

  • Excellent written and verbal communication
  • Strong phone contact handling skills and active listening.Ability to multi-task and context-switch effectively between different activities
  • Flexible, team player, get-it-done personality
  • Ability to organize and plan work independently
  • Ability to work in a rapidly changing environment

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